If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
info@slimetica.com
(a) return
To be eligible for a return, please confirm the following:
-The items to be returned remain unused, undamaged, unwashed and in the original packaging with the original label.
-You pay for the return. Items that do not meet the above criteria cannot be returned.
Customers have 60 days from the date of receipt to change their mind and return the items without giving a reason.
All returns must be authorized by our team first. Please contact us at info@slimetica.com to obtain a return authorization before sending your item back. Important: Do not return the package to the address shown on the shipping label, as this is not our official return address. Returns sent to an invalid or unapproved address cannot be processed for exchange or refund.
(b) Refunds
We'll email you once we've processed your refund or exchange.
Refunds will be made within 3 working days of receiving your return. After verification, please check your account.
There may be a slight delay in your return request as we usually process it twice a week. If you have any questions, please contact
info@slimetica.com. We will answer you as soon as possible.
(c) cancellation
You can cancel your order before your item is shipped. Please contact us at
info@slimetica.com if you want to cancel your order.
Shipping damage claims
We are proud of our products, but we cannot control the shipment. In some extreme cases, the item you receive may be damaged in transit. So please check the item when you receive it in good condition. If the accident really happens, please provide us with the photo or video and contact us at:
info@slimetica.com
Note:
-We’ve partnered with Seel to provide shipping protection. If you purchased Seel Shipping Protection at checkout, you are eligible to file a claim if your package experiences any of the following issues during transit::
· Delivery delays
· Lost packages
· Damaged packages
You may file a claim with Seel with the shortest being within 7 days of delivery. Claims submitted after this period will not be accepted.
For full coverage details, please visit: Seel Protection Details
How to file a claim: After purchasing shipping protection, you will receive a confirmation email from Seel. Simply follow the link in that email to access the claim submission page, or click the claim portal here: Resolution Center
-Customized products (such as lettering) do not accept returns and exchanges unless there is a product quality problem.
